FAQ,Help & Support
FAQ

Q: Why haven’t I received any emails from you?

A: Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.

Q: Must I register to order from you?

A: You could register VIP on our store ,should take no more than 2 minutes. You also could purchase via your existed facebook/paypal/google/vk accout directly.

Q: What payment methods do you accept?

A: PayPal, Credit Card Through by Paypal. 

Q: How do I track my orders?

A: Two ways once your goods are sent: 
1) Contact us to track it for you.
2) Track on transport company directly,the following are some links of express companies.

DHL:   http://www.dhl.com   

EMS: http://www.ems.com.cn

TNT: http://www.tnt.com

UPS:  http://www.ups.com

Economic Air Mail : Your local postal official website.

Q: How soon will you ship my order after I've made my payment?

A: Normally in 2-3 working days.

Q: It’s been so many days!Where's my order?

A: Sorry for the trouble. Delivery can be affected by weather, customs, policy change and others.If you believe you’ve been waiting for too long, please contact us or your sales representative.

 
Delivery time for different shipping methods:

Q: Why is my order partially shipped?

A: When some of the items in your order are currently out of stock, we firstly ship the items already in stock to avoid your waiting there. Of course we usually email you when this happens.

Q: What can I do with defective items?

A: We need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, we may give a discount for your next order.

Q: Can your price be lower?

A: On bostanten-official the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.