Returns & Replacements
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!
Returnable Items
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unused item(s) that have not met your expectation within 7 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 7 days warranty time-frame.
2. Used or misused items.
Notes: All returns must be authorized by our Team via the Support Center.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Order number
Product name
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you our return address.
3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Return Shipping Costs
We aim to offer services that will profit all of our loyal customers. All of our other worldwide customers can return to our storehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain the related address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Returnable Items
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unused item(s) that have not met your expectation within 7 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 7 days warranty time-frame.
2. Used or misused items.
Notes: All returns must be authorized by our Team via the Support Center.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Order number
Product name
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you our return address.
3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Return Shipping Costs
We aim to offer services that will profit all of our loyal customers. All of our other worldwide customers can return to our storehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain the related address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.